We’re here to help
With so much uncertainty, it can be difficult to know where to turn for answers. We hope this list of resources brings some calm amid chaos. Please use this page to discover more resources available to you and to find some Wash-oe Hands FAQs.
+ How does the Community Help Board work?
Requests can be submitted by anyone in the community and anyone can ‘pick up’ the request as a volunteer or sponsor. Once a requestor and volunteer are matched, Wash-oe Hands sends introductory messages so that the need can be filled as soon as possible.
+ How can I save money and stay safe getting food?
+ What are other ways I can support (or get help as) local small businesses and artists?
Purchasing gift cards or gift certificates brings some cash flow to your favorite local businesses when they may have been forced to close their doors
Order delivery and responsible curbside pickup from your favorite restaurants
+ I’m unemployed and struggling to pay bills, rent, or my mortgage
Apply for State Aid - People who find themselves unemployed can also apply for food assistance, cash assistance, help with childcare, and low-income medical coverage through the Division of Welfare and Supportive Services.
Apply for unemployment online - Workers who are laid off due to COVID-19 may be eligible to receive unemployment benefits from the State. Those needing benefits can apply for assistance through the Department of Employment Training and Rehabilitation (DETR).
Sign up for health insurance before April 15 - Nevada Health Link has opened a special enrollment period for individuals who are negatively impacted by COVID-19 and have been left uninsured. This new enrollment period will run from March 17, 2020 – April 15, 2020. Individuals seeking to enroll in coverage should call the Customer Assistance Center at 1- 800-547-2927.
Student Loans: The U.S. Department of Education announced several actions that will provide relief to Nevada student loan borrowers experiencing financial difficulties resulting from COVID-19. The directives are effective from March 13 – May 12, 2020, and will ensure that borrowers can find economic relief during the next two months (More info)
Utility and sewer assistance: NV Energy, Southwest Gas, Las Vegas Valley Water District, Truckee Meadows Water Authority, and the City of Henderson are temporarily suspending disconnections and waiving late fees and deposits for customers with financial hardships due to COVID-19 or self-quarantine.Due to the current COVID-19 crisis that is impacting our region, Washoe County and the cities of Reno and Sparks are suspending sewer account late fees for those who have been financially impacted. Washoe County is working with individuals on sewer account late fees on a case-by-case basis.
The City of Reno is extending the payment deadline and not applying penalties to accounts for 30 days after the state returns to normal business, which will occur some time after April 30, 2020. The City of Sparks has waived late fees for this quarter and urges individuals affected by the COVID-19 pandemic to contact customer service if they need assistance with making sewer account payments. (More Info)
Mortgage payments: The Department of Housing and Urban Development (HUD) has suspended all foreclosures on mortgages insured by the Federal Housing Administration (FHA), Fannie Mae, and Freddie Mac for the next 60 days. (More info)
Business Assistance: Other organizations assisting small businesses include Small Business Administration Disaster Assistance, Community Foundation of Western Nevada, and Facebook Small Business Grants.
+ What resources can I use to educate my child at home?
+ How else can I stay informed?
Washoe County COVID 19 Information Center - Representatives from over 15 agencies are coming together to give Washoe County the most up to date information available for the region. Everything from the Washoe County case count to helpful resources available.
NVHealthResponse.nv.gov - Resource information center from State government, including daily reports.
+ Can you help with medical-grade PPE and equipment like gowns, gloves, etc.?
Because these types of materials should only be going to the medical community at this time, Wash-oe Hands cannot help with these types of requests except to allow for safe pickup and delivery (for example, if a business needs help donating these items to the right place). However, you may want to check out Project N95 if you are a business capable of producing or distributing these types of materials locally. If you are a local business who already has these materials, we strongly recommend that you donate them immediately.
+ I am an artist, organization, or individual that would like to get involved in events, partnerships, or leadership.
We would love for you to get involved and have a greater impact. Please email us at firstname.lastname@example.org telling us a bit about what you have in mind.
+ Where I can get help with mental health or domestic violence?
Domestic Violence Resource Center is offering free phone support groups to survivors of Intimate partner violence. Beginning Thursday, April 23, survivors will be encouraged to call in to support groups in both English and Spanish.